Some of the fun we serve is real hands-on and we’ve always done a pretty gosh darn good job with hygiene. But, boy, have we turned it up to 11.
We have put a number of measures in place to help keep our guests safe and prevent the spread of COVID-19.
Hygiene
- Hand sanitiser stations at entries and exits, as well as throughout the venue.
- Additional wipes, sanitiser and gloves available to guests at all times.
- Consistent and regular communication to guests and staff about maintaining safe hygiene.
- Dedicated hygiene hosts.
- As per state legislation, guests above the age of 12 must wear a fitted face mask, unless you have a lawful reason not to, when moving around inside our QLD or VIC venues.
- An external cleaning company will complete daily cleaning before we open to the public.
- Constant sanitising and disinfecting of all areas, games and equipment prior to use.
- Cleaning blitzes every 30 minutes.
- Increased cleaning and sanitisation of communal areas, including bathrooms.
- Dedicated cleaning host.
- Staggered bookings - guests will need to book into 90 minute sessions to ensure you have more fun with less people.
- Reduced individual group booking size, as well as reduced overall capacity.
- Reduced capacity of activities areas - our team will be closely monitoring the flow and number of people in the games area.
- Clearly marked safe standing zones and areas using floor decals, bollards and signage.
- Table service with a single host - we will serve you at an allocated table. (No need to come to the bar!)
- Excess tables and seating have been removed to allow for more space around each table.
- Reduced capacity in tight or enclosed spaces (like the toilets).
- Waves only - no hand-shaking or high-fiving.
- Dedicated social distancing host to help our guests keep within their own ‘bubble’.
Planning a visit? We can’t wait to see you!
If you’re experiencing any COVID-19 symptoms (high temperature, dry cough, sore throat, difficulty breathing), or have been in contact with someone who has these symptoms, please stay home. We’ll still be here when you’re feeling better and will gladly honour your booking. Give us a call on 1300 888 386 to reschedule.
We ask that you please consider the following:
Before you arrive
- Pre-book to ensure your space is ready for you when you arrive.
- Please bring a method of contactless payment, as we’re going cash-free in our venues.
- You’ll be required to register the details of at least one person in your group to ensure track and trace procedures can be followed if required by the government.
- Only arrive 5 minutes before your booked start time.
When you arrive
- Arrive 5 minutes before your booked start time.
- You’ll be required to register the details of at least one person in your group to ensure track and trace procedures can be followed if required by the government.
In the venue
- Play it safe - ensure you’re staying in your bubble and practising social distancing at all times.
- Take advantage of our hygiene stations.
- Only consume food and drinks at your dedicated table - you won't be able to eat or drink while you play.
We will continue to act in accordance with government advice, and will constantly monitor our policies and procedures to ensure we’re doing the best thing for our guests and team members to keep everyone safe.
If you have any other questions about our hygiene practices, social distancing measures or cleaning procedures please give us a call on 1300 888 386.
To make sure everyone is safe, and to adhere to government guidelines, only some of our venues are open and we've had to change the way we do things under the big top.