Can I check if the customer has already signed up?
This will not be able to be done so in-venue. Please forward any emails you want to search to [email protected]
If you don’t have the time to wait to hear back from the Digital Marketing Team, please sign up the customer again.
It’s really busy right now, can I have the customer fill out a physical form instead?
Yes, please continue using the current physical sign up form but please enter them online as soon as you can (please print a few copies of the below form as back-up). This will ensure it is added to your tally at the end of the competition.
Don’t have forms printed out? Just make sure you get the following details:
The customer only wants to register their card but not opt-in to the database. Do they still qualify for the $5 bonus credit?
Please offer the $5 bonus credit to push the opt-in piece. You can influence card registration by ensuring their points won’t get lost and we’ll always have that on file.
The customer only wants to register their card but not opt-in to the database. Do they still count towards my tally for the prizes?
Unfortunately, card registrations will not count towards this incentive. This incentive is purely for Marketing opt-ins.
Do we still need to keep track of the data on our spreadsheet?
No. Once you have submitted the form online, it will automatically plug the data in. If there are any technical issues please email [email protected]
and we’ll take a look into it.
We already started collecting this data, does this count towards our tally for the prizes?
Unfortunately, previous customer entries will not count towards your tally for this incentive. However, the data you previously collected will be manually entered into our system by the Digital Marketing Team.
How do I know if I’m in the lead for a getaway?
We’ll provide regular updates in the NTK and through emails. Good luck!